bk177 Privacy Policy — Your Data, Your Rights

1. Who We Are

bk177 is an online gaming platform operated for players aged 21 and above in the Bangladesh market. bk177 is the data controller responsible for all personal data collected through the bk177 Platform, accessible at https://bk177.bet and through associated mobile web interfaces.

This Privacy Policy applies to all personal data collected, processed, and stored by bk177 in connection with your use of the Platform, including data gathered during registration, KYC verification, deposits, withdrawals, gameplay, and customer support interactions. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

bk177 collects the following categories of personal data in the course of providing the Platform:

• Identity data: full name, date of birth, National Identity Card (NID) number, or — where NID is unavailable — passport or driver's licence details. Collected during account registration and KYC verification.
• Contact data: registered mobile number and, if provided, an email address. The mobile number is the primary channel for OTP delivery and account communications.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, or Upay number) and bank account details where bank transfer is used. Full card numbers and banking credentials are never stored by bk177 — these are handled exclusively by certified payment partners.
• Transaction data: deposit amounts, withdrawal amounts, transaction timestamps, and payment reference numbers. Retained for financial record-keeping and anti-money laundering compliance.
• Gameplay data: game session logs, bet amounts, game outcomes, and bonus usage history. Used for dispute resolution, responsible gaming monitoring, and platform improvement.
• Technical data: IP address, device type, operating system, browser type, and session timestamps. Collected automatically when you access the Platform and used for security monitoring and fraud prevention.

3. How We Use Your Data

bk177 uses the personal data it collects solely for the following purposes:

• Account management: to create, maintain, and secure your bk177 account, including login authentication via OTP and account recovery procedures.
• Payment processing: to initiate and confirm deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers, and to route funds to the correct verified wallet or account.
• KYC and compliance: to verify player identity and age (21+) as required under responsible gaming standards, and to meet applicable anti-money laundering obligations.
• Customer support: to respond to queries, complaints, and disputes submitted through the in-app live chat or email support channel.
• Platform improvement and responsible gaming: to monitor aggregate usage patterns, identify and fix technical issues, and to detect indicators of problem gambling so that responsible gaming tools can be offered proactively.

4. Data Sharing and Third Parties

bk177 does not sell, rent, or share your personal data with third parties for marketing purposes. Data is shared with third parties only in the following limited circumstances:

• Payment service providers: minimum necessary transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank solely to process transactions you authorise.
• Game providers: certified providers such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, JDB, PG Soft, and Habanero receive session tokens and technical identifiers necessary to serve game content. They do not receive your identity documents, financial data, or contact details.
• Legal and regulatory disclosure: bk177 may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order. Where legally permitted, bk177 will notify you of any such disclosure.
• Fraud and AML investigations: bk177 may share data with specialist fraud prevention or AML screening services where there is reasonable basis to suspect fraudulent activity or money laundering. Such sharing is strictly on a need-to-know basis.

All third parties receiving personal data from bk177 are contractually obligated to handle it securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection requirements.

5. Data Security

bk177 implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption on all data transmissions between your device and bk177 servers, ensuring data in transit cannot be intercepted in readable form.
• Password hashing: account passwords are stored as bcrypt salted hashes. bk177 never stores passwords in plain text and cannot retrieve your password — only reset it via OTP to your registered mobile number.
• OTP-based withdrawal authorisation: every withdrawal request requires OTP confirmation sent to your registered mobile number, preventing unauthorised payouts even if account credentials are compromised.
• Access controls: personal data is accessible only to bk177 staff whose role requires it. Access is logged and reviewed periodically to detect anomalous patterns.

6. Cookies

bk177 uses cookies — small text files stored on your device — to operate and improve the Platform. The cookies bk177 uses fall into two categories:

• Essential cookies: required for the Platform to function. These include session cookies that maintain your logged-in state during an active session, and preference cookies that remember your language setting and display preferences between visits.
• Analytics cookies: collect anonymised, aggregated data on how players navigate the Platform — which pages are visited most, which game categories are most browsed, and where navigation exits occur. Used exclusively to improve the Platform. No individual player is identifiable from this data.
• No third-party advertising cookies are placed on your device. bk177 does not use cross-site tracking, retargeting pixels, or social media cookies.

Essential cookies cannot be disabled as they are required for the Platform to function. If you disable analytics cookies via your browser settings, this does not affect your ability to use bk177 — it only limits bk177's ability to improve the Platform using your anonymised browsing data.

7. Data Retention

bk177 retains personal data for the following periods, after which it is securely deleted or anonymised:

• Account and KYC data: retained for the lifetime of your bk177 account and for a minimum of 5 years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction data: retained for a minimum of 5 years after each transaction, for financial record-keeping and regulatory compliance purposes.
• Gameplay data: retained for 2 years after each game session for dispute resolution purposes, after which it is anonymised and retained only in aggregate form for platform analytics.
• Technical / log data: retained for 12 months, then deleted. IP address logs are retained for 6 months.
• Customer support records: retained for 3 years after the resolution of each support interaction, to allow follow-up in the event of recurring issues or escalation.

8. Your Rights

As a bk177 player, you have the following rights in relation to the personal data bk177 holds about you:

• Right of access: you may request a copy of the personal data bk177 holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data bk177 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bk177's legal retention obligations.
• Right to restriction: you may request that bk177 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: you may request a machine-readable copy of the personal data you provided to bk177, so that you can transfer it to another service provider if you choose.
• Right to object: you may object to bk177 processing your personal data for any purpose where bk177 relies on legitimate interest as its legal basis, including profiling for responsible gaming purposes.

You may exercise any of these rights at any time by contacting bk177 support through the in-app live chat or by emailing [email protected]. bk177 will respond to all data rights requests within 30 days. bk177 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.

9. Children and Minors

bk177 is strictly an adult platform for players aged 21 and above. bk177 does not knowingly collect personal data from any person under 21 years of age. If bk177 discovers or is notified that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be closed without delay.

If you believe a minor has registered on bk177 using false age information, please contact bk177 support immediately via in-app live chat or by emailing [email protected] so the account can be reviewed and closed without delay.

10. International Data Transfers

bk177 operates its primary servers within secure data centre facilities. Some third-party service providers used by bk177 — including certain game providers and analytics infrastructure providers — may process data in jurisdictions outside Bangladesh. Where data is transferred internationally, bk177 ensures appropriate safeguards are in place, including contractual data protection clauses requiring the receiving party to handle data to a standard equivalent to the protections in this Privacy Policy.

bk177 does not transfer personal data to any party in a country or territory that does not provide an adequate level of data protection without first putting appropriate contractual safeguards in place. bk177 reviews its international data transfer arrangements annually to ensure they remain consistent with evolving data protection standards.

11. Changes to This Privacy Policy

bk177 may update this Privacy Policy at any time to reflect changes in how we operate, changes in applicable law, or feedback from players. When we make a material change, we will post the updated version on the Platform and update the effective date at the top of this document. Where a change is sufficiently material, we will also notify registered players through the in-app notification system.

Your continued use of the bk177 Platform after any update to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree to a revised policy, you should stop using the Platform and contact bk177 support to close your account and request deletion of your data to the extent permitted by applicable retention obligations.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how bk177 handles your personal data, please contact bk177 support through the in-app live chat available 24 hours a day, 7 days a week, or by emailing [email protected]. Email addresses on this page are displayed as plain text only and are not clickable links. bk177's support team aims to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

All data rights requests must be submitted in writing via in-app chat or email so that bk177 can verify your identity before acting and maintain an accurate record of the request and its resolution. bk177 cannot accept verbal instructions to exercise data rights.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Privacy Policy that cannot be resolved through bk177's internal complaints process will be subject to binding arbitration conducted in the English language. bk177's internal privacy complaints process is your first point of contact and bk177 is committed to resolving privacy concerns promptly and fairly through that channel before any formal dispute procedure is initiated.